At Whyte Candle Co., every product is handcrafted with exceptional care using premium ingredients and thoughtfully selected fragrances. We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns of eligible products within 30 days of the delivery date.

To qualify for a return, products must be:

• Unused and in their original condition

• Unburned (candles)

• Unopened (room sprays, cleaning products, and other sealed items)

• Returned in their original packaging whenever possible

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For health, safety, and quality assurance reasons, the following items cannot be returned or refunded once opened or used:

• Burned or used candles

• Opened Room & Linen Sprays

• Opened Mop Soap

• Opened Laundry Detergent

• Used Wax Melts

• Gift Cards

• Customized or personalized products

• Clearance or Final Sale merchandise

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our studio. If your package arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Photos of the product

• Photos of the shipping box and packaging

Once reviewed, we’ll promptly provide a replacement, store credit, or refund at no additional cost.

Exchanges

We only offer direct exchanges at our store.

If you’d like a different fragrance or product, simply return your eligible unused item for a refund (if it meets our return requirements) and place a new order.

Return Shipping

Customers are responsible for return shipping costs when returning products due to:

• Ordering the wrong item

• Changing their mind

• Personal fragrance preference

• Any reason unrelated to damage or our error

Original shipping charges are non-refundable.

If the return is the result of our mistake or a damaged item, Whyte Candle Co. will cover all return shipping costs.

Refund Processing

Once your return has been received and inspected, refunds will be processed to your original payment method.

Please allow:

• 2–3 business days for inspection

• 5–7 business days for your financial institution to post the refund

Shipping charges are not refundable unless the return is due to our error.

Our Fragrance Commitment

Choosing fragrance online can be challenging, and we want every customer to enjoy their purchase.

If your first order doesn’t meet your expectations, we encourage you to contact us. While opened products generally cannot be returned, we’ll gladly review each situation individually and work toward a fair resolution whenever possible.

Customer satisfaction is one of our highest priorities.

How to Start a Return

To request a return, please contact us before sending your item back.

When contacting us, please include:

• Your name

• Order number

• Product(s) being returned

• Reason for the return

Our team will provide return instructions and any additional information needed to complete the process.

Questions?

If you have any questions regarding your order or our Return & Refund Policy, we’re always happy to help.

Thank you for choosing Whyte Candle Co. We sincerely appreciate your support and the opportunity to be part of your home.

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

At Whyte Candle Company, we specialize in crafting exquisite handmade candles designed to elevate any occasion with elegant, soothing, and comforting fragrances. Each candle is perfect for every season and event throughout the year.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.